Silverthorne and Dillon post offices continue to experience staffing challenges
The United States Postal Service continues to struggle to staff the post offices in Silverthorne and Dillon, resulting in more mail delays for residents.
While locals say they sympathize with the pressure on the few post office workers, people just want their mail. Several Silverthorne residents said they went at least a week without receiving their letters and packages.
Postal services spokesman James Boxrud said they were still working to resolve staffing issues at the two northernmost Summit County offices. He said they had just hired an additional employee who would start at Dillon soon, and he said they still send two people from Breckenridge per day. Currently there are four employees between the Dillon and Silverthorne offices.
Boxrud also said a three-person team from Denver will be coming to town on Thursday, October 7 to help sort mail, prepare ballots early next week and “assess delivery conditions.”
“It’s kind of like a team to assess, ‘Hey, what’s going on? What kind of staff do we need here all the time? ‘ ”Boxrud said. “We’ll probably borrow from some of our other offices and put people up in hotels.”
Boxrud said he hasn’t seen staffing issues like this statewide, and he attributed the local hardships to the cost of living in Summit County. He said Aspen was well vetted as post office workers were on a housing list designating them as essential service workers.
“It’s hard to pay someone $ 20 an hour when they have to pay rent over two thousand dollars,” Boxrud said.
Silverthorne resident Henry Rissier said he had not received any mail for more than a week. He said he visited the Silverthorne post office on Tuesday, October 5, and was told the mail had been suspended until further notice for various reasons. He went back there on Wednesday and still had no mail.
“It seems like a colossal management failure,” Rissier said. “It looks like someone in the postal system should be able to figure out a way around the problem.”
Boxrud said he was not sure why customers had been told the mail was “suspended”, but noted that local employees indicated that they had not received all mail recently, which resulted in sparked plans to send a team to Denver on Thursday. and continue to send people to Breckenridge every day.
“We appreciate the patience of our customers in Silverthorne and Dillon as we resolve this personnel issue,” Boxrud said in an email.
John Longhill said he was grateful for the work done by the postal workers, despite not receiving his mail for a week.
“They’re working their butt, and they just don’t have enough people,” Longhill said. “… It is not possible for one person to do all of this. “
Silverthorne resident Arturo Fortoul said he had also not received any mail for about a week. He went to the counter at the Silverthorne Post Office on Wednesday October 6 and said the clerk was working alone and looked exhausted.
“We expect big things in the mail, and I’ve never heard of anything like it,” Fortoul said. “I mean everyone in the county is in the same situation, but the difference is the postal system is a huge entity. And if they wanted to, or if they get enough complaints at the district office, they’ll probably find a way to send someone temporarily. “
Fortoul said he appreciates the job postal workers are doing given the circumstances.
“I’ve never had a problem with the post whatsoever,” Fortoul said. “They’ve always been understaffed and stressed, and I’ve never had anyone there more than polite and caring. I just want to be able to receive my mail.